Data Protection & Security

Data Protection

Data Protection at a Glance

General Information

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you can be personally identified. Detailed information on the subject of data protection can be found in our privacy policy listed below this text.

Data Collection on This Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find the operator’s contact details in the section “Information on the Responsible Body” in this privacy policy.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This may include, for example, data that you enter into a contact form.

Other data is collected automatically or with your consent when you visit the website by our IT systems. This mainly includes technical data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter this website.

Wofür nutzen wir Ihre Daten?

Some of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior. If contracts can be concluded or initiated via the website, the transmitted data is also processed for contract offers, orders, or other inquiries related to services.

What rights do you have regarding your data?

You have the right to receive information free of charge at any time about the origin, recipients, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time with effect for the future. In addition, you have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

For this purpose, as well as for any further questions regarding data protection, you can contact us at any time.

Analysis Tools and Third-Party Tools

When you visit this website, your browsing behavior may be statistically analyzed. This is primarily done using so-called analysis programs.

Detailed information about these analysis programs can be found in the following privacy policy.

Hosting

We host the content of our website with the following provider:

External Hosting

This website is hosted externally. The personal data collected on this website is stored on the servers of the hosting provider(s). This may include, in particular, IP addresses, contact requests, meta and communication data, contract data, contact details, names, website access records, and other data generated via a website.

External hosting is carried out for the purpose of fulfilling contracts with our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of ensuring the secure, fast, and efficient provision of our online services by a professional provider (Art. 6(1)(f) GDPR). If corresponding consent has been requested, processing is based exclusively on Art. 6(1)(a) GDPR and § 25(1) TDDDG, provided the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) as defined by the TDDDG. Consent can be revoked at any time.

Our hosting provider(s) will process your data only to the extent necessary to fulfill their performance obligations and in accordance with our instructions regarding this data.

We use the following hosting provider(s):

Combell NV
Skaldenstraat 121
9042 Belgien

Order Processing

We have concluded a Data Processing Agreement (DPA) for the use of the above-mentioned service. This is a contract required under data protection law, which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

General Notes and Mandatory Information

Data Protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This privacy policy explains which data we collect and what we use it for. It also explains how and for what purpose this happens.

We would like to point out that data transmission over the internet (e.g., when communicating via email) may have security vulnerabilities. Complete protection of data from access by third parties is not possible.

Information on the Responsible Body

The responsible body for data processing on this website is:

Zeno Grundstücksverwaltungs-GmbH
Am Münster 3
83435 Bad Reichenhall

Phone: +49 8651 776-0
Email: reichenhall@amber-hotels.de

The responsible body is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).

Storage Duration

Unless a more specific storage period has been stated within this privacy policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted—provided we have no other legally permissible reasons for storing your personal data (e.g., retention periods under tax or commercial law); in the latter case, the data will be deleted once these reasons no longer apply.

General Information on the Legal Bases for Data Processing on This Website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR if special categories of data according to Art. 9(1) GDPR are processed. In the case of explicit consent to the transfer of personal data to third countries, data processing is also based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or access to information on your end device (e.g., via device fingerprinting), data processing is additionally based on § 25(1) TDDDG. Consent can be revoked at any time.
If your data is necessary for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data if it is required to fulfill a legal obligation on the basis of Art. 6(1)(c) GDPR. Data processing may also be based on our legitimate interest according to Art. 6(1)(f) GDPR. The relevant legal basis applicable in each individual case is explained in the following sections of this privacy policy.

Data Protection Officer

We have appointed a Data Protection Officer.

Lars Pennekamp
180° Datenschutz GmbH
Hansaallee 321
40549 Düsseldorf

Phone: +49 211 176 072 60
Email: datenschutz@180-datenschutz.de

Recipients of Personal Data

As part of our business operations, we work with various external parties. This may sometimes require the transfer of personal data to these external parties. We only share personal data with external parties if it is necessary for the fulfillment of a contract, if we are legally obligated to do so (e.g., transfer of data to tax authorities), if we have a legitimate interest in the transfer pursuant to Art. 6(1)(f) GDPR, or if another legal basis permits the data transfer.
When using processors, we only share our customers’ personal data on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.

Withdrawal of Your Consent to Data Processing

Many data processing operations are only possible with your explicit consent. You can revoke a previously given consent at any time. The legality of the data processing carried out up to the point of revocation remains unaffected by the revocation.

Right to Object to Data Collection in Special Cases and to Direct Advertising (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS FOR PROCESSING CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR THE PROCESSING SERVES TO ASSERT, EXERCISE, OR DEFEND LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS ASSOCIATED WITH SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work, or the place of the alleged violation. The right to lodge a complaint exists without prejudice to any other administrative or judicial remedies.

Right to Data Portability

You have the right to receive data that we process automatically based on your consent or in fulfillment of a contract in a common, machine-readable format, either for yourself or for a third party. If you request the direct transfer of the data to another controller, this will only be done where it is technically feasible.

Access, Rectification, and Deletion

Within the framework of the applicable legal provisions, you have the right at any time to receive free information about your stored personal data, its origin and recipients, and the purpose of the data processing. You may also have the right to rectification or deletion of this data. For this and any other questions regarding personal data, you can contact us at any time.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time regarding this. The right to restriction of processing applies in the following cases:

If you dispute the accuracy of your personal data stored with us, we usually need time to verify this. For the duration of the verification process, you have the right to request the restriction of the processing of your personal data.
If the processing of your personal data was or is carried out unlawfully, you can request the restriction of data processing instead of deletion.
If we no longer need your personal data, but you require it for the establishment, exercise, or defense of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
If you have objected pursuant to Art. 21(1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data – apart from being stored – may only be processed with your consent or for the establishment, exercise, or defense of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or a Member State.

SSL or TLS Encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries you send to us as the site operator. You can recognize an encrypted connection by the fact that the browser’s address bar changes from “http\://” to “https\://” and by the padlock icon in your browser’s address bar.

When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Data Collection on This Website

Cookies

Our websites use so-called “cookies.” Cookies are small data packets that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or permanently (persistent cookies) on your device. Session cookies are automatically deleted at the end of your visit. Persistent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser.

Cookies can be set by us (first-party cookies) or by third-party companies (so-called third-party cookies). Third-party cookies allow the integration of certain services provided by third-party companies within websites (e.g., cookies for processing payment services).

Cookies serve various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g., the shopping cart function or the display of videos). Other cookies may be used to analyze user behavior or for advertising purposes.

Cookies that are necessary for carrying out the electronic communication process, for providing certain functions you have requested (e.g., the shopping cart function), or for optimizing the website (e.g., cookies for measuring web audience) are stored on the basis of Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimized provision of their services. If consent to the storage of cookies and comparable recognition technologies has been requested, processing is based exclusively on this consent (Art. 6(1)(a) GDPR and § 25(1) TDDDG); the consent can be revoked at any time.

You can configure your browser to notify you when cookies are set, allow cookies only in individual cases, exclude the acceptance of cookies for specific cases or in general, and enable the automatic deletion of cookies when the browser is closed. Disabling cookies may limit the functionality of this website.

You can find out which cookies and services are used on this website in this privacy policy.

Contact Form

If you send us inquiries via the contact form, the information you provide in the form, including the contact details you enter, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not share this data without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR if your inquiry is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of inquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), if this has been requested; consent can be revoked at any time.

The data you enter in the contact form will remain with us until you request its deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your inquiry has been fully processed). Mandatory legal provisions—especially retention periods—remain unaffected.

Eigene Dienste

Handling of Applicant Data

We offer you the opportunity to apply with us (e.g., via email, postal mail, or through an online application form). Below, we inform you about the scope, purpose, and use of your personal data collected during the application process. We assure you that the collection, processing, and use of your data is carried out in accordance with applicable data protection laws and all other legal provisions, and that your data is treated with strict confidentiality.

Scope and Purpose of Data Collection

If you send us an application, we process your associated personal data (e.g., contact and communication details, application documents, notes from interviews, etc.) as far as necessary to make a decision regarding the establishment of an employment relationship. The legal basis for this is § 26 BDSG under German law (initiation of an employment relationship), Art. 6(1)(b) GDPR (general contract initiation), and—if you have given your consent—Art. 6(1)(a) GDPR. Consent can be revoked at any time.
Your personal data will only be shared within our company with individuals involved in processing your application.

If the application is successful, the data you submitted will be stored in our data processing systems on the basis of § 26 BDSG and Art. 6(1)(b) GDPR for the purpose of carrying out the employment relationship.

Retention Period of the Data

If we are unable to offer you a position, you decline a job offer, or withdraw your application, we reserve the right to retain the data you submitted based on our legitimate interests (Art. 6(1)(f) GDPR) for up to 6 months after the conclusion of the application process (rejection or withdrawal of the application). After this period, the data will be deleted and any physical application documents will be destroyed.
This retention serves particularly as evidence in the event of a legal dispute. If it becomes apparent that the data will be required after the 6-month period (e.g., due to a pending or imminent legal dispute), deletion will only occur once the purpose for further retention no longer applies.

A longer retention period may also occur if you have given your consent in accordance with Art. 6(1)(a) GDPR or if legal retention obligations prevent the deletion of the data.

Social Media

Social Media Elements with Shariff

This website uses elements from social media platforms (e.g., Facebook, X, Instagram, Pinterest, XING, LinkedIn, Tumblr).

You can usually recognize the social media elements by their respective social media logos. To ensure data protection on this website, we use these elements only in conjunction with the so-called “Shariff” solution. This application prevents the social media elements integrated on this website from transmitting your personal data to the respective provider as soon as you enter the site.

Only when you activate the respective social media element by clicking the corresponding button will a direct connection to the provider’s server be established (consent). Once the social media element is activated, the respective provider receives the information that you have visited this website with your IP address. If you are also logged into your social media account (e.g., Facebook) at the same time, the provider can associate your visit to this website with your user account.

Activating the plugin constitutes consent within the meaning of Art. 6(1)(a) GDPR and § 25(1) TDDDG. You can revoke this consent at any time with effect for the future.

The use of the service is carried out to obtain the legally required consents for the use of certain technologies. The legal basis for this is Art. 6(1)(c) GDPR.

Facebook

This website integrates elements of the social network Facebook. The provider of this service is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland. According to Facebook, the collected data is also transferred to the USA and other third countries.

An overview of the Facebook social media elements can be found here: https://developers.facebook.com/docs/plugins/?locale=en_US.

When the social media element is active, a direct connection is established between your device and the Facebook server. As a result, Facebook receives the information that you have visited this website with your IP address. If you click the Facebook “Like” button while logged into your Facebook account, you can link the content of this website to your Facebook profile. This allows Facebook to associate your visit to this website with your user account.
We would like to point out that, as the provider of this website, we have no knowledge of the content of the transmitted data or how it is used by Facebook. For more information, please refer to Facebook’s privacy policy at: https://de-de.facebook.com/privacy/explanation.

The use of this service is based on your consent in accordance with Art. 6(1)(a) GDPR and § 25(1) TDDDG. Consent can be revoked at any time.

Insofar as personal data is collected on our website using the tool described here and forwarded to Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is limited exclusively to the collection of the data and its transfer to Facebook. Any processing by Facebook after the transfer is not part of the joint responsibility.
Our joint obligations have been defined in an agreement on joint processing. The wording of this agreement can be found at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing the data protection information when using the Facebook tool and for the privacy-compliant implementation of the tool on our website. Facebook is responsible for the data security of its products.
You can assert data subject rights (e.g., access requests) regarding the data processed by Facebook directly with Facebook. If you assert your data subject rights with us, we are obliged to forward your request to Facebook.

Data transfers to the USA are based on the European Commission’s Standard Contractual Clauses. You can find details here:
https://www.facebook.com/legal/EU_data_transfer_addendum
https://de-de.facebook.com/help/566994660333381
https://www.facebook.com/policy.php

The company is certified under the “EU-U.S. Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States that aims to ensure compliance with European data protection standards for data processing in the U.S. Any company certified under the DPF commits to adhering to these data protection standards.
You can find more information from the provider at the following link:
https://www.dataprivacyframework.gov/participant/4452

Analytics Tools and Advertising

etracker

This website uses the analytics service etracker. The provider is etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg, Germany.

With etracker, we can analyze the behavior of our website visitors. For this purpose, etracker collects, among other things, your truncated IP address, geo-information (up to city level), log files, and other information that your browser transmits to our web server when accessing the website. This enables us to measure website interactions such as dwell time, conversions (e.g., registrations, orders), scroll events, clicks, and page views by visitors.
These interactions are associated with the website visitor for the duration of the current day, allowing them to be recognized during repeated visits on the same day. After the day ends, visitor recognition is no longer possible.

Without your consent, no cookies will be stored in your browser, nor will any information be read from your device’s memory. The cookie-free use of this analytics tool is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both the website and its advertising. The rights and freedoms of the data subjects are protected. During analysis with etracker, the IP address is anonymized as early as possible, and visitor recognition is possible only for the duration of the current day.

If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG. Consent can be revoked at any time.

Order Processing

Newsletter

Newsletter Data

If you would like to receive the newsletter offered on our website, we require your email address as well as information that allows us to verify that you are the owner of the specified email address and agree to receive the newsletter. No additional data is collected, or only on a voluntary basis. We use newsletter service providers for handling the newsletter, which are described below.

Brevo

This website uses Brevo for sending newsletters. The provider is Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin, Germany.

Brevo is a service that can be used to organize and analyze the sending of newsletters, among other things. The data you enter for the purpose of subscribing to the newsletter is stored on the servers of Sendinblue GmbH in Germany.

Data Analysis by Brevo

With the help of Brevo, we are able to analyze our newsletter campaigns. For example, we can see whether a newsletter message was opened and which links were clicked, if any. This allows us to determine, among other things, which links are particularly popular.

We can also see whether certain predefined actions were performed after opening or clicking the newsletter (conversion rate). For example, we can determine whether you made a purchase after clicking on the newsletter.

Brevo also allows us to categorize (“cluster”) newsletter recipients based on various criteria. For example, recipients can be grouped by age, gender, or place of residence. This enables us to better tailor our newsletters to the respective target audiences.

If you do not wish to be analyzed by Brevo, you must unsubscribe from the newsletter. We provide a corresponding unsubscribe link in every newsletter message.

Detailed information about Brevo’s features can be found at the following link:
https://www.brevo.com/de/newsletter-software/

Legal Basis

Data processing is based on your consent (Art. 6(1)(a) GDPR). You can revoke this consent at any time. The legality of the data processing carried out prior to the revocation remains unaffected.

Storage Duration

The data you provide to us for the purpose of receiving the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and will be deleted from the newsletter distribution list after you unsubscribe. Data stored by us for other purposes remains unaffected by this.

After you unsubscribe from the newsletter distribution list, your email address may be stored in a blacklist by us or the newsletter service provider, if necessary, to prevent future mailings. The data in the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with legal requirements for sending newsletters (legitimate interest within the meaning of Art. 6(1)(f) GDPR). Storage in the blacklist is not time-limited. You may object to the storage if your interests outweigh our legitimate interest.

For more details, please refer to Brevo’s privacy policies at:
https://www.brevo.com/de/datenschutz-uebersicht/
and
https://www.brevo.com/de/legal/privacypolicy/

Order Processing

Plugins and Tools

Google Fonts

This site uses so-called Google Fonts, provided by Google, for uniform font display. When you visit a page, your browser loads the required fonts into its browser cache to display texts and fonts correctly.

To this end, the browser you use must connect to Google’s servers. This allows Google to become aware that this website was accessed via your IP address. The use of Google Fonts is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the uniform display of fonts on their website. If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG, provided the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) as defined by the TDDDG. Consent can be revoked at any time.

If your browser does not support Google Fonts, a default font from your computer will be used.

Further information about Google Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy?hl=de.

Google Maps

This site uses the map service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. With the help of this service, we can embed map data on our website.

To use the functions of Google Maps, it is necessary to store your IP address. This information is typically transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. When Google Maps is activated, Google may use Google Fonts to ensure uniform font display. When Google Maps is accessed, your browser loads the required web fonts into its browser cache to display texts and fonts correctly.

The use of Google Maps serves the legitimate interest of presenting our online offerings attractively and making the locations we specify on the website easy to find. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG, provided the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) as defined by the TDDDG. Consent can be revoked at any time.

Data transfers to the USA are based on the European Commission’s Standard Contractual Clauses. Details can be found here:
https://privacy.google.com/businesses/gdprcontrollerterms/
and
https://privacy.google.com/businesses/gdprcontrollerterms/sccs/

More information about how user data is handled can be found in Google’s privacy policy:
https://policies.google.com/privacy?hl=de.

CCM19 Cloud

This website uses the consent management tool CCM19 Cloud to obtain and manage consents in accordance with data protection law. The provider is Papoo Software & Media GmbH, Auguststr. 4, 53229 Bonn, Germany. With the help of this service, we can record and document your consents for the use of cookies and similar technologies.

When you visit our website, a corresponding banner will be displayed, allowing you to set your privacy preferences individually. A technically necessary cookie is set to save your selection. The information collected in this process is stored on servers within Germany.

The use of CCM19 Cloud serves to fulfill our legal obligation to obtain and document consents in accordance with Art. 6(1)(c) GDPR. If consent for certain data processing activities has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG, provided it includes access to information on the user’s device. Consent can be revoked at any time.

Further information about data protection at CCM19 can be found at:
https://www.ccm19.de/datenschutzerklaerung.html

Straiv

For digital guest communication and the provision of various hotel services, we use the service provider straiv by CODE2ORDER GmbH, Stephanstr. 3, 70173 Stuttgart, Germany. Through straiv, we offer our guests services such as digital check-in/check-out, digital registration forms, guest information, and feedback options.

The processing of personal data is carried out in accordance with Art. 6(1)(b) GDPR (for the implementation of pre-contractual measures and the fulfillment of the accommodation contract) and, if applicable, based on Art. 6(1)(f) GDPR (legitimate interest in efficient and modern guest services). Processing may also occur based on consent under Art. 6(1)(a) GDPR, especially for optional functions.

Data processing by straiv is carried out exclusively within the scope of a data processing agreement pursuant to Art. 28 GDPR. straiv implements appropriate technical and organizational measures to protect your data.

Further information on data processing by straiv can be found at: https://straiv.com/datenschutz

eCommerce and Payment Providers

Processing of Customer and Contract Data

We collect, process, and use personal customer and contract data for the establishment, content design, and modification of our contractual relationships. Personal data related to the use of this website (usage data) is collected, processed, and used only to the extent necessary to enable or bill the user for the use of the service. The legal basis for this is Art. 6(1)(b) GDPR.

The collected customer data will be deleted after the completion of the order or termination of the business relationship and the expiration of any applicable statutory retention periods. Statutory retention periods remain unaffected.

Payment Services

We integrate payment services from third-party providers on our website. When you make a purchase with us, your payment data (e.g., name, payment amount, account details, credit card number) is processed by the payment service provider for the purpose of payment processing. The respective contractual and privacy policies of the providers apply to these transactions.
The use of payment service providers is based on Art. 6(1)(b) GDPR (contract execution) and in the interest of ensuring a smooth, convenient, and secure payment process (Art. 6(1)(f) GDPR). Where your consent is requested for specific actions, Art. 6(1)(a) GDPR is the legal basis for data processing; consents can be revoked at any time with effect for the future.

We use the following payment services / payment service providers on this website:

American Express

The provider of this payment service is American Express Europe S.A., Theodor-Heuss-Allee 112, 60486 Frankfurt am Main, Germany (hereinafter referred to as “American Express”).

American Express may transfer data to its parent company in the USA. The data transfer to the USA is based on the Binding Corporate Rules. Details can be found here:
https://www.americanexpress.com/en-cz/company/legal/privacy-centre/binding-corporate-rules/.

Further information can be found in the privacy policy of American Express:
https://www.americanexpress.com/de-de/firma/legal/datenschutz-center/online-datenschutzerklarung/.

Mastercard

The provider of this payment service is Mastercard Europe SA, Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium (hereinafter referred to as “Mastercard”).

Mastercard may transfer data to its parent company in the USA. The data transfer to the USA is based on Mastercard’s Binding Corporate Rules. Details can be found here:
https://www.mastercard.de/de-de/datenschutz.html
and
https://www.mastercard.us/content/dam/mccom/global/documents/mastercard-bcrs.pdf.

VISA

The provider of this payment service is Visa Europe Services Inc., London Branch, 1 Sheldon Square, London W2 6TT, United Kingdom (hereinafter referred to as “VISA”).

The United Kingdom is considered a data protection-compliant third country. This means that the UK has a level of data protection equivalent to that of the European Union.

VISA may transfer data to its parent company in the USA. The data transfer to the USA is based on the European Commission’s Standard Contractual Clauses. Details can be found here:
https://www.visa.de/nutzungsbedingungen/visa-globale-datenschutzmitteilung/mitteilung-zu-zustandigkeitsfragen-fur-den-ewr.html.

Further information can be found in VISA’s privacy policy:
https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html.

Our Social Media Profiles

This privacy policy applies to the following social media profiles

https://www.facebook.com/econtelhotel.muenchen/?locale=de_DE

Data Processing by Social Networks

We maintain publicly accessible profiles on social networks. The specific social networks we use can be found further below.

Social networks like Facebook, X, etc., can usually analyze your user behavior extensively when you visit their website or a website with integrated social media content (e.g., like buttons or advertising banners). Visiting our social media profiles triggers numerous data protection-relevant processing activities. Specifically:

If you are logged into your social media account and visit our social media presence, the operator of the social media platform can associate this visit with your user account. Your personal data may also be collected even if you are not logged in or do not have an account on the respective social media platform. In this case, data collection may occur, for example, through cookies stored on your device or by recording your IP address.

Using the data collected in this way, social media platform operators can create user profiles that contain your preferences and interests. This enables them to display interest-based advertising both within and outside the respective social media presence. If you have an account with the respective social network, interest-based advertising can be shown on all devices where you are or have been logged in.

Please also note that we cannot trace all processing activities on the social media platforms. Depending on the provider, additional processing operations may be carried out by the operators of the social media platforms. For details, please refer to the terms of use and privacy policies of the respective social media platforms.

Legal Basis

Unsere Social-Media-Auftritte sollen eine möglichst umfassende Präsenz im Internet gewährleisten. Hierbei handelt es sich um ein berechtigtes Interesse im Sinne von Art. 6 Abs. 1 lit. f DSGVO. Die von den sozialen Netzwerken initiierten Analyseprozesse beruhen ggf. auf abweichenden Rechtsgrundlagen, die von den Betreibern der sozialen Netzwerke anzugeben sind (z. B. Einwilligung im Sinne des Art. 6 Abs. 1 lit. a DSGVO).

Controller and Assertion of Rights

When you visit one of our social media profiles (e.g., Facebook), we are jointly responsible with the operator of the social media platform for the data processing activities triggered by that visit. You can generally exercise your rights (access, rectification, deletion, restriction of processing, data portability, and complaint) both with us and with the operator of the respective social media platform (e.g., Facebook).

Please note that despite the joint responsibility with the social media platform operators, we do not have full control over the data processing activities of the social media platforms. Our options are primarily determined by the corporate policies of the respective provider.

Storage Duration

The data directly collected by us through the social media presence will be deleted from our systems as soon as you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies. Stored cookies remain on your device until you delete them. Mandatory legal provisions—especially retention periods—remain unaffected.

We have no influence over the retention period of your data stored by the operators of social networks for their own purposes. For details, please refer directly to the operators of the social networks (e.g., in their privacy policies, see below).

Your Rights

You have the right at any time to receive free information about the origin, recipients, and purpose of your stored personal data. You also have the right to object, to data portability, and to lodge a complaint with the competent supervisory authority. Furthermore, you can request the correction, blocking, deletion, and, under certain circumstances, the restriction of the processing of your personal data.

Social Networks in Detail

Facebook

We have a profile on Facebook. The provider of this service is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland (hereinafter referred to as Meta). According to Meta, the collected data is also transferred to the USA and other third countries.

We have concluded a joint processing agreement (Controller Addendum) with Meta. This agreement specifies which data processing activities we and Meta are responsible for when you visit our Facebook page. You can view this agreement at the following link:
https://www.facebook.com/legal/terms/page_controller_addendum.

You can independently adjust your advertising settings in your user account. To do so, please click on the following link and log in: https://www.facebook.com/settings?tab=ads.

Data transfers to the USA are based on the European Commission’s Standard Contractual Clauses. Details can be found here:
https://www.facebook.com/legal/EU_data_transfer_addendum
and
https://de-de.facebook.com/help/566994660333381.

Details can be found in Facebook’s privacy policy:
https://www.facebook.com/about/privacy/.

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